Terms of Service
Last updated: October 2026
These Terms of Service govern your use of Novel Maestro. They represent our commitments and expectations regarding your use of the platform.
1. Welcome / Acceptance of Terms
These terms govern your use of Novel Maestro ("the Service"). By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Your Account
You must be at least 16 years old to use the Service. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. Novel Maestro accounts are intended for individual use; you agree not to share your login credentials with others. You must provide accurate and up-to-date information when creating your account.
3. Manuscript Rights & Intellectual Property
Your manuscript belongs entirely to you. Uploading your work to Novel Maestro does not transfer any intellectual property rights or copyrights to us. We claim no ownership over your writing. By uploading your manuscript, you grant us a limited, secure license strictly to process and analyze the text for the sole purpose of delivering the Service to you. You warrant that you own or have the legal right to upload any manuscript you submit.
4. Use of AI
Novel Maestro utilizes artificial intelligence to provide editorial analysis and developmental feedback. You acknowledge that AI-generated insights are advisory suggestions, not prescriptive mandates. These outputs are intended to be tools that assist your own editorial judgment. We explicitly do not use your manuscripts to train our AI models. Due to the nature of AI, we cannot guarantee the complete accuracy or applicability of every suggestion, and you bear ultimate responsibility for any revisions made to your work.
5. Acceptable Use
You agree to use the Service only for lawful purposes. You may not upload illegal, highly explicit, or unauthorized copyrighted content. You agree not to attempt to reverse-engineer our platform, bypass security measures, or use the Service to generate content for others without their explicit permission. Please respect the integrity of the platform and other users.
6. Beta Service
Novel Maestro is currently in active development. Features may change, and Novel Maestro's analysis is intended as editorial guidance rather than a guarantee of publication or commercial success.
7. Data & Privacy
We handle your data in accordance with our Privacy Policy. Manuscripts are stored on managed, access-controlled infrastructure and encrypted in transit. We retain your manuscript data only for as long as your account is active and you choose to keep the project on our servers. You can export or permanently delete your data at any time. Once deleted, the data cannot be recovered.
8. Access, Subscriptions & Payments
Access to the Service is currently granted by purchase or voucher, with read and workshop allowances shown in the app and on our pricing page. Full billing, renewal, cancellation, and refund terms (including the UK/EU 14-day right of withdrawal for digital content and the express waiver when access begins immediately) will be set out here when automated card payments go live.
9. Service Availability & Limits
The Service is provided on an "as is" and "as available" basis. While we strive for high availability and reliability, we cannot guarantee uninterrupted access. We reserve the right to restrict or throttle access for accounts that significantly exceed typical usage patterns—for example, through automated access or bulk processing.
10. Limitation of Liability
To the maximum extent permitted by law, Novel Maestro shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Service. We are not responsible for any editorial or publishing decisions you make based on feedback provided by the platform.
11. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
12. Changes to Terms
We may update these Terms of Service from time to time. We will notify users of any significant changes. Your continued use of the Service after such modifications constitutes your acceptance of the updated terms.
Complaints & Contact
If you have any issues or questions regarding these terms, please contact us first at support@novelmaestro.com so we can help resolve them. UK consumers may also have the right to use an alternative dispute resolution scheme or the courts.